I'm selling a tool, and a buyer keeps pressing for and asking about the warranty on my item. I should also add this seller did not give me the same creami that she posted, but that was also not a concern for Mercari.I have sold many, many items on Mercari and this is a first for me:

So they fully intend on getting their money back with UPS claims, but not giving me mine. But the photos customer support requested are the same photos the carrier asks for. Customer support is gaslighting me, saying I was lose my 'privileges' if I dispute the $35 charge on my card. I requested a refund for my $35 shipping and I would keep item so that seller could still get paid (even though she voided my cancellation) but they are not budging. Bubble wrap was popped on almost all sides. The 'like new' item was dented where the box had been torn. When it arrived, the box was half opened and beat to crap. Mercari sided with the seller and I could not cancel my purchase.

I cancelled my purchased about an hour after I placed it (impulse buy, buyers remorse) but the seller confirmed shipment (voiding my cancellation) even though the tracking didn't move from 'label created' for 6 days after shipment was confirmed. However my last purchase for a ninja creami has gone from sucky to the worst experience ever. I have bought and sold with Mercari a few times.

Mercari cps warranty reviews